On Tue, Mar 15, 2011 at 02:43:08PM +0100, Violetta J. Wawryk wrote: > Hi List, > > we are running the RT 3.6.7 on a debian 5. > > If a tries to open a ticket via mail and is not allowed to (because > of configured restrictions) he receives a mail with the following > text: > > ********* > > Subject: Could not load a valid user > > RT could not load a valid user, and RT's configuration does not > allow for the creation of a new user for your email. > > ******* > > which is what we want. But what disturbs us is that for this kind of > email there is no sender: > > > > logfile says: > > Mar 15 12:47:48 servername postfix/qmgr[2004]: 18083FB0FF: from=<>, > size=3589, nrcpt=1 (queue active)
You appear to have defined a default $CorrespondAddress in your RT_SiteConfig.pm of ''. Presumably you're defining all your addresses in the queue admin page, but you should define a fallback one for this and other code. -kevin > While with usual ticket mail traffic it should look like this: > > Mar 15 12:48:40 servername postfix/qmgr[2004]: 81754FB0FF: > from=<[email protected]>, size=2517, nrcpt=1 > (queue active) > > Is this on purpose? Is there a way to fill the from= ? > > Thanks for you help. > > Regards > Violetta > > > -- > ________________________________ creating IT solutions > Violetta J. Wawryk science + computing ag > IT-Service Hagellocher Weg 73 > phone +49 7071 9457 282 72070 Tuebingen, Germany > fax +49 7071 9457 211 www.science-computing.de > -- > Vorstand/Board of Management: > Dr. Bernd Finkbeiner, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. > Ingrid Zech > Vorsitzender des Aufsichtsrats/ > Chairman of the Supervisory Board: > Michel Lepert > Sitz/Registered Office: Tuebingen > Registergericht/Registration Court: Stuttgart > Registernummer/Commercial Register No.: HRB 382196 > >
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