Hi all, in RT 3.6.6 we had the following situation:
We have a Watcher which monitors a Queue for activity.In some cases, the watcher himself identifies a problem first and creates a ticket to inform the others, thus becoming the requestor.
In this case, he gets emails twice. Is this desired behavior? Has it changed in 3.8.8? If no: how can we prevent doubling of emails. greetings, l.r.
