On Wed, Mar 23, 2011 at 09:10:45AM -0700, Kenneth Crocker wrote: > First of all, he doesn't have to be the Requestor. When creating a ticket > (except in email) he > can put any users name in the "Requestors" box.
This is what I was going to recommend > Secondly, it sounds like you have your configuration "Notify Actors" set > to send the creator > an email for any transaction. Turn that off. Autoreply ignores Notify Actor They could change the Autoreply condition to exclude watchers with a User Defined condition Of course, this depends a little on what notification mails are actually go out. -kevin > On Wed, Mar 23, 2011 at 8:58 AM, Lars Reimann <[1][email protected]> > wrote: > > Hi all, > > in RT 3.6.6 we had the following situation: > > We have a Watcher which monitors a Queue for activity. > In some cases, the watcher himself identifies a problem first and > creates a ticket to inform > the others, thus becoming the requestor. > In this case, he gets emails twice. > > Is this desired behavior? > Has it changed in 3.8.8? > If no: how can we prevent doubling of emails. > > greetings, > l.r.
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