Hello, One of our users is not receiving emails as expected when new tickets are created in his watched queues, or when he's assigned ownership of tickets. Setup of the scrips appears fine (in fact, it's pretty much the default) and other users (including co-watchers of the same queues) get notifications.
Current install is RT 3.8.8, perl 5.10.1, mysql 5.1.47 on "small" Amazon EC2 instance The error listed in syslog is: [email address] appears to point to this RT instance. Skipping (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:824) However, $ParseNewMessageForTicketCcs and $RTAddressRegexp are not set in RT_SiteConfig.pm. (And with no changes to the supplied RT_Config.pm, they are explicitly undefined there.) If I'm understanding things correctly, this test isn't even supposed to be invoked unless $RTAddressRegexp is defined. We were on RT 3.6.0 until the end of February. It appears that this problem has existed since we made the transition to 3.8.8. Does anyone have any other suggestions? -- Kyle Barger Director of Information Systems The Lutheran Theological Seminary at Philadelphia (Please email [email protected] or phone x7385 for assistance with computer, network, or telephone problems)
