On Tue, Mar 29, 2011 at 12:13:30PM -0400, Kyle Barger wrote: > Hello, > One of our users is not receiving emails as expected when new tickets are > created in his > watched queues, or when he's assigned ownership of tickets. Setup of the > scrips appears fine > (in fact, it's pretty much the default) and other users (including > co-watchers of the same > queues) get notifications. > Current install is RT 3.8.8, perl 5.10.1, mysql 5.1.47 on "small" Amazon > EC2 instance > The error listed in syslog is: > > [email address] appears to point to this RT instance. Skipping > (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:824)
If you've not set RTAddressRegexp, RT looks at CorrespondAddress CommentAddress and every queue's Correspond and Comment address for the user's email. -kevin > However, $ParseNewMessageForTicketCcs and $RTAddressRegexp are not set in > RT_SiteConfig.pm. > (And with no changes to the supplied RT_Config.pm, they are explicitly > undefined there.) > If I'm understanding things correctly, this test isn't even supposed to be > invoked unless > $RTAddressRegexp is defined. > We were on RT 3.6.0 until the end of February. It appears that this > problem has existed since > we made the transition to 3.8.8. > Does anyone have any other suggestions? > -- > Kyle Barger > Director of Information Systems > The Lutheran Theological Seminary at Philadelphia > (Please email [1][email protected] or phone x7385 for assistance with > computer, network, or > telephone problems)
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