Hello, I have a question. We are trying to setup RT for our business and it is progressing rather good, except for one thing.
When someone outside or our support organisation send a mail to the noc helpdesk address I want the RT system to create a ticket, registering the email adres and the name of this user in the ticket and put the ticket in some incoming queue. For the rest, I don't want to create a user for this ticket. Is this possible? Jan Hugo Prins
