On Fri, Apr 01, 2011 at 04:03:15PM +0200, Jan Hugo Prins wrote: > I have a question. We are trying to setup RT for our business and it is > progressing rather good, except for one thing. > > When someone outside or our support organisation send a mail to the noc > helpdesk address I want the RT system to create a ticket, registering > the email adres and the name of this user in the ticket and put the > ticket in some incoming queue. For the rest, I don't want to create a > user for this ticket. Is this possible?
RT creates a user record for any email address associated with a ticket. That is a fundamental part of how RT works. Why are you concerned about this? -kevin
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