----Original Message---- From: [email protected] [mailto:[email protected]] On Behalf Of Eli Guzman Sent: Friday, April 08, 2011 10:36 AM To: Thomas Sibley; [email protected] Subject: Re: [rt-users] RT::Authen::ExternalAuth,Possible Configuration Issue?
> ----Original Message---- > From: [email protected] > [mailto:[email protected]] On Behalf Of Thomas > Sibley Sent: Thursday, April 07, 2011 6:33 PM To: > [email protected] Subject: Re: [rt-users] > RT::Authen::ExternalAuth,Possible Configuration Issue? > >> On 04/07/2011 08:04 PM, Eli Guzman wrote: >>>> == TL/DR == >>>> >>>> Installed RT 3.8.9 on a test RHEL server, and cannot seem to get >>>> RT::Authen::ExternalAuth to properly work, please help! >>> >>> Sorry for the bump to this topic, just needed to see if anyone can >>> still assist with this issue. If this is a problem with the module >>> itself, what would be another possible workaround for getting LDAP >>> connected? >> >> You didn't actually include the log or configuration files that you >> said you did. However I suspect you're running version 0.08 of >> ExternalAuth which is known not to work with RT 3.8.9. You should >> download and install ExternalAuth 0.08_01 from CPAN at the link >> below. >> 0.08_01 is a developer release containing a known fix for the >> problem. >> >> > http://search.cpan.org/CPAN/authors/id/F/FA/FALCONE/RT-Authen-ExternalAu > th-0.08_01.tar.gz >> >> Thomas > > Hey Thomas, > > Thanks a lot for the information, I went ahead and queried the cpan > packages and you are correct I am running: > > RT::Authen::ExternalAuth 0.08 > > I will give try at downloading 0.08_01 and see how it goes. I did > include the logs in another email, not sure if that one made the > list. I am including the logs on this email (just in case anyone > wants a quick glance at them), please do let me know if they do not > go through (sometimes our AV server strips off attachments). If they > don't I'll just do a pastebin from the logs I do have. I'll make sure > to update the list with the results. > > Thanks, > Eli I went ahead and updated RT::Authen::ExternalAuth to version 0.8_01, but for some reason I am still getting the same error as before: [Fri Apr 8 23:34:13 2011] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAut h.pm:64) [Fri Apr 8 23:34:13 2011] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAut h.pm:92) [Fri Apr 8 23:34:13 2011] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:26) So I am not sure what else could be causing the issue, I am guessing that this is a configuration issue at this point (as to where exactly the issue may be, that is the 64,000 dollar question). I'll continue to have a look and see if I can fix the issue, but I think I may have to use an alternate method of connecting to AD (i.e. OpenLDAP Synchronization from our AD server, or a manual overlay). If there is any additional insight on the problem please feel free to reply, as I'd be willing to try other solutions as needed. Thanks, Eli
