Hello, Here is some examples from the wiki:
http://requesttracker.wikia.com/wiki/AddWatchersOnCorrespond http://requesttracker.wikia.com/wiki/AddWatcherPerTicket http://requesttracker.wikia.com/wiki/AutoCcOwner http://requesttracker.wikia.com/wiki/AutoSetOwnerFromCC http://requesttracker.wikia.com/wiki/AddAdminCc Just search the wiki by "add watcher" and "delete watcher". Plenty of examples. On Tue, Apr 12, 2011 at 10:36 PM, Fritz Mahnke <[email protected]> wrote: > Hello, > > We are using RT 3.8.9 to track issues our company logs with a third > party. I use a special queue for this. New tickets created in that > queue begin with the third party's mailing list email address in the > Cc field. > > Next, a member of the third party replies and generally takes > ownership of the issue. When this first reply happens, I would like > that person to be added to the Cc list. At the same time, I would like > to automatically remove the mailing list email address from the Cc > list. > > I want to do this because I don't want all future correspondence to go > to the entire mailing list, just the individual responsible. > Currently, someone has to manually remove the mailing list email > address and add the email address of the individual handling the > issue. > > Can someone give me a hint on how I might use a Scrip to modify the Cc > list in this way on first reply? > > Best regards, > Fritz > -- Best regards, Ruslan.
