Hello, We are using RT 3.8.9 to track issues our company logs with a third party. I use a special queue for this. New tickets created in that queue begin with the third party's mailing list email address in the Cc field.
Next, a member of the third party replies and generally takes ownership of the issue. When this first reply happens, I would like that person to be added to the Cc list. At the same time, I would like to automatically remove the mailing list email address from the Cc list. I want to do this because I don't want all future correspondence to go to the entire mailing list, just the individual responsible. Currently, someone has to manually remove the mailing list email address and add the email address of the individual handling the issue. Can someone give me a hint on how I might use a Scrip to modify the Cc list in this way on first reply? Best regards, Fritz
