Our mail server is Postfix on Linux CentOS, so I cannot comment here - besides, almost all our users desktops are under Windows - I have RT authentications performed with AD through RT-Authen-ExternalAuth (RT extension), this is the main adaptation to the Windows side I can advertise. Until you install the whole RT software (along with the database) onto a single server, it is a pretty independent software (remote access through a normal Web browser, no specific client)
You may be concerned by the database backup. As we are a small company, I just have a full+incremental OS image performed each night by Acronis backup (which briefly stops MySql before the backup), with a short history, dumped onto an external hard disk. So the database backup is a part of the whole OS backup - I agree, this is not a wonderful solution, but well ... The Acronis choice has been made as part of our disaster recovery plan : I am the only Linux sysadmin here; in case of emergency, my Windows sysadmin must be able to restore our RT server; and the Acronis software has a pretty windowish GUI - this is not a free ad ! I would have preferred Mondoarchive !!! but Mondoarchive is poorly compliant with my Windows sysadmin (no pretty and Windows-as-usual GUI), especially if we consider possible stressfull emergency situations, when one must work quickly and without errors ... --- Robert GRASSO System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:[email protected] - http://www.cedrat.com > -----Message d'origine----- > De : [email protected] > [mailto:[email protected]] De la part > de Yan Seiner > Envoyé : 13 avril 2011 21:41 > À : [email protected] > Objet : Re: [rt-users] RT under Windows > > > On Wed, April 13, 2011 12:29 pm, Thomas Sibley wrote: > > On 04/13/2011 02:56 PM, Yan Seiner wrote: > >> I've talking to our IT folks about running RT for work > order tracking. > >> They're not opposed to a linux box per se, but currently > they're 100% MS > >> Windows. At least one of their folks has linux experience. > >> > >> Can anyone offer any insight into integrating an RT > installation into an > >> MS shop? > > > > Windows is not a supported platform for RT. > > > > If you're looking to do auth against AD, you can do that > with mod_kerb > > and the $WebExternalAuth configuration, or by using the > > RT-Authen-ExternalAuth plugin for RT. > > Sorry, I mis-titled that. I'm asking for advice on > integrating RT on a > linux platform into an otherwise 100% microsoft shop. > Authentication is > just one small part of it; email integration, and any other > issues I can > relay to the IT folks would help. > > -- > If you have eight hours to chop down a tree > spend six sharpening your axe. > --Abraham Lincoln >
