On Thu, Apr 14, 2011 at 02:49:44PM +0100, Houcem HACHICHA wrote: > Hi. I read from RT's wiki that some rights are needed for an RT user to > change the owner of a > ticket (ownTicket, modifyTicket, etc). However, unless I grant the > SuperUser right, RT doesn't > let my users change a ticket's owner. > I have tried to grant all rights but SuperUser to a user and still nothing. > Any idea how to solve this?
You can Take or Steal a ticket and then reassign it You may need to grant those rights also. SuperUser is not required to change an owner. If this does not work, you need to explain what "doesn't let" and "still nothing" mean. -kevin
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