On Thu, Apr 14, 2011 at 5:10 PM, Kevin Falcone <[email protected]>wrote:
> On Thu, Apr 14, 2011 at 02:49:44PM +0100, Houcem HACHICHA wrote: > > Hi. I read from RT's wiki that some rights are needed for an RT user > to change the owner of a > > ticket (ownTicket, modifyTicket, etc). However, unless I grant the > SuperUser right, RT doesn't > > let my users change a ticket's owner. > > I have tried to grant all rights but SuperUser to a user and still > nothing. > > Any idea how to solve this? > > You can Take or Steal a ticket and then reassign it > You may need to grant those rights also. > SuperUser is not required to change an owner. > > If this does not work, you need to explain what "doesn't let" and > "still nothing" mean. > > Thanks Kevin, I granted some "additional permissions" to my SuperUser and "it worked" :) > -kevin -- *Regads, Houcem*
