RT3.8.9. We use a 3rd party to handle phone queues and do monitoring of SNMP analysis during off hours. When this party needs to open a ticket in one of several different queues their monitoring software (homebrewed) sends an email to one of several sendmail aliases which use mailgate to create tickets. As the emails all come from the same system they have the same return address, [email protected] (example). The tickets are created perfectly fine in all queues. However RT sends outbound email for new tickets to the reply address only in the General queue, in other queues no outbound messages are generated. If I test from various other (non-vendor) email addresses this works fine in all queues, all correspondence is sent as expected- this is only an issue for the messages generated by the vendor's ticketing system. Any idea what I'm overlooking here? Thanks,
Rob Sullivan Systems Engineer, Peerless Network Inc [email protected] 312-506-0948
