Hello, Probably you have some custom code that prevents auto-replies. Check your scrips.
On Fri, Apr 15, 2011 at 1:57 AM, Sullivan, Rob <[email protected]> wrote: > RT3.8.9. > > We use a 3rd party to handle phone queues and do monitoring of SNMP > analysis during off hours. When this party needs to open a ticket in > one of several different queues their monitoring software (homebrewed) > sends an email to one of several sendmail aliases which use mailgate to > create tickets. As the emails all come from the same system they have > the same return address, [email protected] (example). The tickets > are created perfectly fine in all queues. However RT sends outbound > email for new tickets to the reply address only in the General queue, in > other queues no outbound messages are generated. If I test from various > other (non-vendor) email addresses this works fine in all queues, all > correspondence is sent as expected- this is only an issue for the > messages generated by the vendor's ticketing system. Any idea what I'm > overlooking here? > Thanks, > > Rob Sullivan > Systems Engineer, Peerless Network Inc > [email protected] > 312-506-0948 > > > -- Best regards, Ruslan.
