Ok bare with the long email! Yes, I have a literal ... It's quite amazing how far you can get with an RT setup based on wiki pages and rt-users listserv history without actually knowing ANY Perl what so ever :D I have ExternalAuth and RT-FM setup as other plugins... and all I did with those was follow step by step on the wiki pages/READMEs. For both, I copied and pasted the "Set" line for the RT_SiteConfig.pm directly from there. So being 100% honest, I never thought of what it is or how it's works, just that the README or wiki told me it was required.
Once Ruslan pointed to that line being a potential problem, I realized RTFM wasn't ACTUALLY working... only the RTFM data was there, the functionality wasn't working. I attempted to search for more information on what that line is actually doing, but all I found was the wiki page mentioned in the previous email. Which on that page specifically states you can't have 2 @Plugin sets... that's why RTFM wasn't working... Now with that knowledge, I understand my config line should read Set(@Plugins,qw( RT::Authen::ExternalAuth RT:Extension::ExtractCustomFieldValues )); The original information from Ruslan makes more sense now. I have corrected that, and the new error is back to the Can't locate the .pm in @INC. So now, what I believe that error is telling me is ...RT:Extension::ExtractCustomFieldValues is an abstractual definition of where the ExtractCustomFieldValues.pm is located within one of the paths of the @INC variable. Taking the working ExternalAuth plugin string, which is 'RT::Authen::ExternalAuth', I understand that RT::Authen equates to RT/Authen and ExternalAuth is the .pm That means, as long as @INC has the path before RT/Authen/ExternalAuth.pm we're good! What I don't understand now is how @INC gets /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib I could do a hack, and get it to work with the knowledge I have built now, but I'm looking for the RIGHT way to do it. How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues in @INC? And providing I can do the above, the way the tgz file untar's, the .pm file is in that directory, so my Set @Plugins line would look like Set(@Plugins,qw(CustomFieldValues RT:Authen:ExternalAuth)); Sorry for the long email, but I wanted to ensure my assumptions are correct all the way through the troubleshooting logic I've used. Thanks! Mike. On Wed, Apr 20, 2011 at 11:38 AM, Kevin Falcone <falc...@bestpractical.com>wrote: > On Wed, Apr 20, 2011 at 08:45:44AM -0400, Mike Johnson wrote: > > The Set(@Plugins line was the problem... I had a spelling mistake. > > > > Now I'm seeing a different error > > > > [Wed Apr 20 08:20:25 2011] [error] Can't call method "require" without a > > package or object reference at /opt/rt3/bin/../lib/RT.pm line > > 670.\nCompilation failed in require at (eval 2) line 1.\n > > [Wed Apr 20 08:20:25 2011] [error] Can't load Perl file: /opt/rt3/bin/ > > webmux.pl for server myserver.mydomain.com:0, exiting... > > This implies you have some junk in your @Plugins, what else are you > loading? > > > Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); > > Do you have a literal ... in there? > > Also, normally I recommend the README in an extension over something > in the wiki which may be unfortunately out of date (since engineers > tend to update the closest docs) > > When installing, did you run all the steps? Install and initdb (but > only once). > > -kevin > > > By looking at the code in RT.pm, and my very limited Perl knowledge... it > > seems when it's reading through trying to find all the Plugins defined in > > the RT_SiteConfig.pm it hiccups on the newly corrected Set(@Plugins...); > > line for ExtractCustomFieldValues. > > > > My Set line is as follows: > > > > Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); > > > > As indicated on the wiki page for ExtractCustomFieldValues. > > > > I'm trying to figure out exactly what the Set(@Plugins line means(till > now, > > I've simply used what was posted on the wiki, without understanding what > > each piece of the config line actually means...) but I'm having a hard > time > > googling/searching wiki or rt-users for that information. > > > > This page http://requesttracker.wikia.com/wiki/SiteConfig tells you a > little > > bit of the Plugins line, but doesn't define what it means. I'm assuming > I'd > > inherently know this if I knew more about Perl itself... > > > > > > > > On Wed, Apr 20, 2011 at 1:17 AM, Ruslan Zakirov <r...@bestpractical.com > >wrote: > > > > > On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson <mike.john...@nosm.ca> > > > wrote: > > > > When the apache error_log shows an error stating it can't locate a > given > > > .pm > > > > file in @INC what are my steps to resolve this? > > > > > > > > Specifically, when I insert the line > > > > > > > > Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); > > > > > > > > into my site config, apache won't start up and complains it cannot > find > > > the > > > > ExtractCustomFieldValues.pm > > > > > > > > I searched the lists, and some have said the path to the pm is not in > the > > > > @INC environment variable and to move the .pm to a place that is. In > the > > > > error it lists the @INC variable, and /opt/rt3/local/lib or > /opt/rt3/lib > > > > exist in it > > > > > > In 3.8 @INC should be > > > > > > rt3/local/lib > > > rt3/local/plugins/X/lib > > > rt3/local/plugins/Y/lib > > > rt3/local/plugins/Z/lib > > > rt3/lib > > > > > > If you have set @Plugins to (X Y Z) in the config, but ... > > > > > > * ..., but only some plugins' paths are in the @INC - check config for > > > double Set(@Plugins, ...) > > > * ..., but only some plugins' paths are in the @INC - check above and > > > check permissions on dirs > > > * ..., but none of rt3/local/plugins/.../lib is in the @INC - check > > > above, may be you have earlier 3.8.x release with a bug, upgrade to > > > the latest > > > > > > > , so I attempted to move the .pm in question to one of those > > > > areas with no luck... > > > > Strikes me as odd that I'd have to move this considering I've > installed 2 > > > > other extensions prior to this one that fired up with out any > issues... > > > > > > 100% there is no need in moving files around. Pretty good chances to > > > break things further or complicate future upgrades. > > > > > > > Anyone give me a few steps to troubleshoot or try out? > > > > > > > > Thanks! > > > > Mike. > > > > > > -- > > > Best regards, Ruslan. > > > > > > > > > > > -- > > Mike Johnson > > Datatel Programmer/Analyst > > Northern Ontario School of Medicine > > 955 Oliver Road > > Thunder Bay, ON P7B 5E1 > > Phone: (807) 766-7331 > > Email: mike.john...@nosm.ca > > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca