Patrick, Is the "RT-Attach-Message: yes" command in the template?
Kenn LBNL On Sun, Apr 24, 2011 at 11:13 PM, Patrick Fish <[email protected]> wrote: > Hello, > > > > We’re using 3.8.10 and I’m trying to troubleshoot a problem that occurs > when we create a new ticket within RT. Everything appears fine within RT, > but it seems like RT only sends out the “AutoReply” scrip and doesn’t send > an actual email that contains the attachment to the requestor we specify in > RT. > > > > Can this behavior be changed? > > > > Thanks, > > Patrick >
