This did the trick. Thanks, Kenn! Patrick
From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Crocker Sent: Monday, April 25, 2011 9:24 AM To: [email protected] Subject: Re: [rt-users] New ticket and attachment problem Patrick, Is the "RT-Attach-Message: yes" command in the template? Kenn LBNL On Sun, Apr 24, 2011 at 11:13 PM, Patrick Fish <[email protected]<mailto:[email protected]>> wrote: Hello, We're using 3.8.10 and I'm trying to troubleshoot a problem that occurs when we create a new ticket within RT. Everything appears fine within RT, but it seems like RT only sends out the "AutoReply" scrip and doesn't send an actual email that contains the attachment to the requestor we specify in RT. Can this behavior be changed? Thanks, Patrick
