I'm stuck on the best way to set this up: Our department is set up as a bunch of workgroups. I have a queue set up for each workgroup. 4As things stand, it makes sense to allow anyone to create a ticket for any other workgroup and to monitor all the tickets in their workgroup.
It does not make sense to have everyone monitor everyone else's tickets. So.... I set up all previledged users with the rights to see all queues, and to crteate and comment on tickets in all queues. Now I need to set up a search that finds only those queues that each member belongs to. I am not sure how to do that; I don't see a search option that allows me to do that. -- If you have eight hours to chop down a tree spend six sharpening your axe. --Abraham Lincoln
