I gather each work group are admin cc on their queue, If this is the case then try AdminCc.id = '__CurrentUser__'
Regards; Roy > -----Original Message----- > From: [email protected] [mailto:rt-users- > [email protected]] On Behalf Of Yan Seiner > Sent: 05 May 2011 18:23 > To: [email protected] > Subject: [rt-users] Watched queues > > I'm stuck on the best way to set this up: > > Our department is set up as a bunch of workgroups. I have a queue set up > for each workgroup. 4As things stand, it makes sense to allow anyone to > create a ticket for any other workgroup and to monitor all the tickets in > their workgroup. > > It does not make sense to have everyone monitor everyone else's tickets. > > So.... > > I set up all previledged users with the rights to see all queues, and to > crteate and comment on tickets in all queues. > > Now I need to set up a search that finds only those queues that each > member belongs to. > > I am not sure how to do that; I don't see a search option that allows me > to do that. > > > -- > If you have eight hours to chop down a tree > spend six sharpening your axe. > --Abraham Lincoln
