On Mon, May 09, 2011 at 03:17:31AM -0700, aseim99 wrote: > > Hello we have an old RT , i think its 3.6 . Now we are planing on deploying > new one i.e 3.8. > My question is that we will like old tickets to still go to old rt system > and any tickets above 10,000 id number will go to new system. So in essence > the mail gateway or something else ? will forward tickets having id number > less that 10,000 to the old rt and anything above that will go to new rt > with new queues on new rt. Then after some time we will disable the old > system and only new one will be there , this is to avoid any downtime. > RT is a brilliant system and we are looking to use it more , but this needs > to be possible or my manager wont go ahead with the new system. > Any suggestions and helps much appreciated.
Sounds like you want procmail or some other mail filtering software to pick the appropriate mailgate incant -kevin
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