Thanks . Will loot into procmail and let you know the result. Kevin Falcone-2 wrote: > > On Mon, May 09, 2011 at 03:17:31AM -0700, aseim99 wrote: >> >> Hello we have an old RT , i think its 3.6 . Now we are planing on >> deploying >> new one i.e 3.8. >> My question is that we will like old tickets to still go to old rt system >> and any tickets above 10,000 id number will go to new system. So in >> essence >> the mail gateway or something else ? will forward tickets having id >> number >> less that 10,000 to the old rt and anything above that will go to new rt >> with new queues on new rt. Then after some time we will disable the old >> system and only new one will be there , this is to avoid any downtime. >> RT is a brilliant system and we are looking to use it more , but this >> needs >> to be possible or my manager wont go ahead with the new system. >> Any suggestions and helps much appreciated. > > Sounds like you want procmail or some other mail filtering software > to pick the appropriate mailgate incant > > -kevin > > >
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