Hi, If we do upgrade the old system to new one then there will be some down time , which we can't afford . So the plan is to have a period of 2-3 months where any present tickets will continue to go to old system and any new tickets (given numbers from 10,000 and above ) will go to new system . The reason is there are tickets which are still open and if we have a new system only then if a client replys to that ticket , the new system will not pick it up. I know that it is possible to upgrade the present system to new one but like i said , we will like to test the new system side by side with old system to keep the rt going. We did that , set up new emails , auto increament from 10000. Thats ok for new tickets but wont cater for old tickets . What i was thinking is , if there is any inbuilt procedure in mail gateway of system to forward tickets to specific rt depending on the ticket number. I am new to linux and also only been understanding how rt works for the past 2 months . But since the order from top are to install new rt , i am in a helpless situation here so any help is greatly needed. Cheers
Jon Baker-2 wrote: > > It would definitely be easier if you just upgraded your current RT and > phased out the old queues; I'm not sure exactly what benefit doing what > you describe would bring. > > That said, to do what you ask I would probably suggest that you set up the > new system with different e-mail addresses for the mailgate (i.e. the old > system would be rt-reply/rt-comment, you can have rt-reply-new and > rt-comment-new or something more creative to send tickets to the new RT). > Then, in your new RT, set the auto-increment value for the ticket id to > 10000 and any tickets created will start with ID 10000. > > On May 9, 2011, at 9:17 AM, [email protected] > wrote: > >> Hello we have an old RT , i think its 3.6 . Now we are planing on >> deploying >> new one i.e 3.8. >> My question is that we will like old tickets to still go to old rt system >> and any tickets above 10,000 id number will go to new system. So in >> essence >> the mail gateway or something else ? will forward tickets having id >> number >> less that 10,000 to the old rt and anything above that will go to new rt >> with new queues on new rt. Then after some time we will disable the old >> system and only new one will be there , this is to avoid any downtime. >> RT is a brilliant system and we are looking to use it more , but this >> needs >> to be possible or my manager wont go ahead with the new system. >> Any suggestions and helps much appreciated. >> Cheers > > -- > Jon Baker > Systems Administrator > Church on the Move > 1003 N 129th E Ave > Tulsa OK 74116 > (918) 234-5656 > > > > > CONFIDENTIALITY NOTICE: This transmission may be confidential and subject > to legal privilege. If you are not the intended recipient of this > message, you may not review, disclose, print, copy or disseminate this > information. If you have received this in error, please reply and notify > the sender (only) and delete the message. Unauthorized interception of > this e-mail is a violation of federal criminal law. > > -- View this message in context: http://old.nabble.com/Old-RT-and-New-RT---tp31558446p31577738.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
