Is there a way to simple alter settings in rt_mailgate script so that based on ticket number , the old rt or the new rt will receive replys etc ? Not playing around with procmail but simple altering rt_mailgate under /etc/smrsh/rt_mailgate . ?
Thanks aseim99 wrote: > > Hi, > I have installed 3.8.8 version on a vm . But not copied the data from old > rt to new one or anything like that. He is bent upon starting a new rt > with everything new. > > Kevin Falcone-2 wrote: >> >> On Mon, May 09, 2011 at 08:40:06AM -0700, aseim99 wrote: >>> >>> My manager has given this task to me and will agree to upgrade the >>> present >>> system for the fear that if something going wrong. So the solution he >>> has >>> agreed to is to do it side by side. So i have no say here unless its not >>> possilble to do side by side working solution. Hope that explains my >>> situation. >> >> It sounds like you haven't tried installing the new version of RT on a >> test system with a copy of your database and trying the upgrade to see >> how long it takes? That might be a useful thing to try if you want >> facts for your manager. >> >> >> > > -- View this message in context: http://old.nabble.com/Old-RT-and-New-RT---tp31558446p31578258.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
