aseim99, I don't understand why you don't just create a "DEV" VM and copy/clone your existing RT session & DB into it. Then do your upgrade and all testing in the "Dev" environment. When all goes well, you bring the prd environment down on the weekend for a couple hours, do the upgrade based on what you learned from "Dev" and viola! You DO have a "Dev" environment, right?
Kenn LBNL On Mon, May 9, 2011 at 8:40 AM, aseim99 <[email protected]> wrote: > > My manager has given this task to me and will agree to upgrade the present > system for the fear that if something going wrong. So the solution he has > agreed to is to do it side by side. So i have no say here unless its not > possilble to do side by side working solution. Hope that explains my > situation. > > Cheers > > > Jon Baker-2 wrote: > > > > I've never experienced any downtime (or at least not more than a minute > or > > two) when upgrading RT, although I always do it after hours just in case. > > You run the install but it doesn't effect the running RT until you > restart > > apache, so you do the upgrade, shut apache off, run the database update > > script (which takes all of 30 seconds), then start apache back up. > You're > > only off-line for that brief time between when you shut apache off and > > then turn it back on. > > > > On May 9, 2011, at 10:28 AM, [email protected] > > wrote: > > > >> Hi, > >> If we do upgrade the old system to new one then there will be some down > >> time > >> , which we can't afford . So the plan is to have a period of 2-3 months > >> where any present tickets will continue to go to old system and any new > >> tickets (given numbers from 10,000 and above ) will go to new system . > >> The > >> reason is there are tickets which are still open and if we have a new > >> system > >> only then if a client replys to that ticket , the new system will not > >> pick > >> it up. I know that it is possible to upgrade the present system to new > >> one > >> but like i said , we will like to test the new system side by side with > >> old > >> system to keep the rt going. > >> We did that , set up new emails , auto increament from 10000. Thats ok > >> for > >> new tickets but wont cater for old tickets . What i was thinking is , if > >> there is any inbuilt procedure in mail gateway of system to forward > >> tickets > >> to specific rt depending on the ticket number. > >> I am new to linux and also only been understanding how rt works for the > >> past > >> 2 months . But since the order from top are to install new rt , i am in > a > >> helpless situation here so any help is greatly needed. > >> Cheers > > > > -- > > Jon Baker > > Systems Administrator > > Church on the Move > > 1003 N 129th E Ave > > Tulsa OK 74116 > > (918) 234-5656 > > > > > > > > > > CONFIDENTIALITY NOTICE: This transmission may be confidential and subject > > to legal privilege. If you are not the intended recipient of this > > message, you may not review, disclose, print, copy or disseminate this > > information. If you have received this in error, please reply and notify > > the sender (only) and delete the message. Unauthorized interception of > > this e-mail is a violation of federal criminal law. > > > > > > -- > View this message in context: > http://old.nabble.com/Old-RT-and-New-RT---tp31558446p31577876.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > >
