On Wed, May 11, 2011 at 01:15:42PM +0800, Michael P. Carel wrote: > Is there a way I can have the RT ticket to have a default or pre-encoded > message content when composing new ticket? Somewhat auto content under the > "describe the issue below:" , but I need it for a specific type of ticket > only and not applicable to all queue.
I answered pretty much the same question earlier this year: <http://lists.bestpractical.com/pipermail/rt-users/2011-February/068854.html> -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford
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