Hi Roy, Tnx for the reply, what i meant was that the pre-prepared text is dependent on a specific queue only. I've tried to Create template under specific queue and encode the pre-prepared text under the template and Create scrip under that specific queue with the following details:
Queue template (Pre-Prepared text): ThIS IS A TEST MESSAGE Current queue SCRIP: Condition: OnCorrespond Action: OpenTicket Template: Pre-Prepared text Stage: TransactionCreate But doesn't work when I tried to open and compose the queue content, I did not see the pre-prepared text "ThIS IS A TEST MESSAGE" under the queue message body text box. Regards, Mike --- On Wed, 5/11/11, Raed El-Hames <[email protected]> wrote: > From: Raed El-Hames <[email protected]> > Subject: RE: [rt-users] Default Ticket Message Content when composing new > ticket > To: "Michael P. Carel" <[email protected]>, > "[email protected]" <[email protected]> > Date: Wednesday, May 11, 2011, 5:34 PM > Mike: > > You need to explain what you mean by a specific type of > ticket?? > If its only dependant on the queue, then there is a couple > of ways to do this, > If the same text for a selected number of queues , then in > Create.html define $ARGS{Content} with the text you wish > presented if ($QueueObj->Name) matches your condition. > If you wish a different text for each queue, then create a > queue template (for each queue you want to have pre-prepared > text) with the words you wish and pull the template content > into $ARGS{Content} in Create.html. > > Regards; > Roy > > > -----Original Message----- > > From: [email protected] > [mailto:rt-users- > > [email protected]] > On Behalf Of Michael P. Carel > > Sent: 11 May 2011 06:16 > > To: [email protected] > > Subject: [rt-users] Default Ticket Message Content > when composing new > > ticket > > > > Hi to all; > > > > Is there a way I can have the RT ticket to have a > default or pre-encoded > > message content when composing new ticket? Somewhat > auto content under the > > "describe the issue below:" , but I need it for a > specific type of ticket > > only and not applicable to all queue. > > > > Thanks, > > > > Mike >
