On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote: > Hi, > I've noticed this behaviour that I'm not sure how to explain. > > I'm experimenting with our externally facing queue. There seems to be a > problem about people with same name creating tickets as external users. > > I've got this relevant bits of configuration: > > Set( @Plugins, qw(RT::Authen::ExternalAuth)); > Set($ExternalAuthPriority, [ > 'My_LDAP' > ] > ); > Set($ExternalInfoPriority, [ > 'My_LDAP' > ] > ); > Set($AutoCreateNonExternalUsers, 1);
Show us the actual config that matters, please. Your ldap settings for My_LDAP. The likely problem is that you're matching on Realname, which is almost never what you want (as you've found out). Thomas