We're using RT to manage construction jobs. Right now, every time someone adds an attachment, RT generates an email with the attachment to the AdminCCs. This is giving us headaches; some of our attachments are 20MB and this gives email systems fits.
Is it possible to change the template to send the body of the message, and replace the attachments with links to them? Or, failing that, just replace the attachment with a text string telling the recipient to look at the ticket? -- My daughter is racing a triathlon to raise money for her swim club. Want to help? http://akari.seiner.com
