Might $EmailCompletionRdbmsDisable be the variable you want here?
From: Mike Johnson <mike.john...@nosm.ca<mailto:mike.john...@nosm.ca>> Date: Tue, 24 May 2011 16:34:54 -0400 To: <rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>> Subject: [rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling Set($EmailCompletionRdmbsDisable, 1); I have 2 issues I'm seeing now 1. the EmailCompletionRdmbsDisable doesn't seem to effect the lookup on RT's database. In the debug logs I see this [Tue May 24 19:30:01 2011] [debug]: SELECT DISTINCT main.* FROM Users main JOIN Principals Principals_1 ON ( Principals_1.id = main.id<http://main.id/> ) WHERE (main.EmailAddress LIKE '%lori%') AND (Principals_1.PrincipalType = 'User') ORDER BY main.Name ASC (/opt/rt3/local/plugins/RTx-EmailCompletion/lib/RTx/EmailCompletion.pm:23) It's still searching RT's database. Now this could be linked to if the LDAP is successful or not... but I would think the LDAP search would show up at least?