Kyle, When designing "Reminders" BP decided to use a "Type" of ticket rather than create another table. Since the process for a reminder was so similar to a ticket, it made good sense. It is a ticket record with the type = "reminder". this also allows for it to be seen in queries separate from tickets.
Hope this helps. Kenn LBNL On Tue, May 24, 2011 at 4:20 AM, Kyle Thomas <[email protected]> wrote: > > > > > *Could anyone tell me why when I manually set a reminder for a ticket that > I own it creates an entirely new ticket? I see the reminder showing up fine > but there is a new ticket being generated with the “Subject” line of the > reminder. * > > *Thanks* > > *Kyle Thomas* >
