On Mon, May 30, 2011 at 8:21 PM, Daniel Schwager <[email protected]> wrote: > Hi, > > we are using the current version 0.03 of > http://search.cpan.org/~ruz/RT-Extension-SLA/ > in a productive environment - works great - very > good work. > > Also, we are using RT-Extension-CommandByMail to > set e.g. the SLA by email (AddCF.{SLA}:Task-low), > but this does not work. > > The logfile tells me about the correct > parsing from CommandByMail: > > [Mon May 30 16:08:45 2011] [debug]: Got command > addcustomfield{sla} => Task-low > > (/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Emai > l/Filter/TakeAction.pm:213) > > But the Condition/SLA_RequireDefault.pm told me (I checked this by > adding some debug info) > no SLA is set - and of course, set's the default one. > > Independent of email-configure "SLA" using CommandByMail, the > CommandByMail works fine. > > How can I go on tracking down the problem ?
Try to use TransactionBatch stage for the SLA scrip that sets default value. > Kind regards > Danny > -- Best regards, Ruslan.
