On Mon, May 30, 2011 at 9:33 PM, Daniel Schwager <[email protected]> wrote: > Hi, > >> > Also, we are using RT-Extension-CommandByMail to >> > set e.g. the SLA by email (AddCF.{SLA}:Task-low), >> > but this does not work. > >> Try to use TransactionBatch stage for the SLA scrip that sets default value. > > no, this does not work either.
Is it possible that you have several custom fields named SLA? Check database. > regards > Danny > > -- Best regards, Ruslan.
