Hello
I am creating tickets automatically when a CF is set to a specific value
I would like to to put the name of the User that changes the CF value in
the Content.
I would also like to set the Requestor of the new ticket to be the User
that changes the CF value
I have been unable to find a way to do that (I searched the wiki)
The (simplified) template to create that new ticket is below
(for the moment I am just trying to get the name of the CurrentUser in
the Content part
I will set the Requestor once I get that part right)
I have tried
* new RT::CurrentUser( $session{'CurrentUser'} );
* new RT::CurrentUser;
* $session{'CurrentUser'}
* $Tickets{'TOP'}->CurrentUser
none of them seems to give me the expected result
(the first three return nothing, the last returns the SystemUser)
Can someone help me out ?
Thanks
Gerard
===Create-Ticket: new_patch_request
Queue: Patch Request
Subject: patch for RT { $Tickets{'TOP'}->Id() }
RefersTo: { $Tickets{'TOP'}->Id() }
CustomField-4: { $Tickets{'TOP'}->FirstCustomFieldValue( 'SW' ) ||
"Unknown" ; }
Content:
{ my $current_user = ????? ;
$current_user->RealName if $current_user }
is requesting an official patch for ticket { $Tickets{'TOP'}->Id() }
(Subject: { $Tickets{'TOP'}->Subject }).
ENDOFCONTENT
