Re: [rt-users] Setting the Requestor to be the CurrentUser in a created ticket

[Gerard FENELON]

Thanks
One more reason to switch to 3.8.9 then
Gerard

On 2011-05-31 17:39, Kevin Falcone wrote:

On Tue, May 31, 2011 at 05:32:35PM +0200, Gerard FENELON wrote:

    Hello

    I am creating tickets automatically when a CF is set to a specific value

    I would like to to put the name of the User that changes the CF value in 
the Content.
    I would also like to set the Requestor of the new ticket to be the User 
that changes the CF
    value
    I have been unable to find a way to do that (I searched the wiki)

Assuming a new enough RT (3.8.9 I think) you can use $TransactionObj
to get the CreatorObj of the transaction that triggered your Scrip.
That is the correct way to figure out who caused something.

-kevin

    The (simplified) template to create that new ticket is below
    (for the moment I am just trying to get the name of the CurrentUser in the 
Content part
    I will set the Requestor once I get that part right)

    I have tried

      * new RT::CurrentUser( $session{'CurrentUser'} );
      * new RT::CurrentUser;
      * $session{'CurrentUser'}
      * $Tickets{'TOP'}->CurrentUser

    none of them seems to give me the expected result
    (the first three return nothing, the last returns the SystemUser)
    Can someone help me out ?

    Thanks
    Gerard

    ===Create-Ticket: new_patch_request
    Queue: Patch Request
    Subject: patch for RT { $Tickets{'TOP'}->Id() }
    RefersTo: {  $Tickets{'TOP'}->Id() }
    CustomField-4:  { $Tickets{'TOP'}->FirstCustomFieldValue( 'SW' ) || 
"Unknown" ; }
    Content:

    { my $current_user = ????? ;
    $current_user->RealName if $current_user  }

    is requesting an official patch for ticket { $Tickets{'TOP'}->Id() } 
(Subject: {
    $Tickets{'TOP'}->Subject }).

    ENDOFCONTENT