On Fri, Jun 03, 2011 at 09:56:37AM -0700, Kenneth Crocker wrote: > This may seem like a dumb question (and probably is) but I'm wondering > just how the link > works. When we click it on any ticket, we get this error message: > > "Can't locate object method "mime_name" via package "encode::utf8" at > /opt/rt3/share/html/Ticket/Attachment/dhandler line 78, line 772". > I'm wondering if it has to do with my RT Configuration settings? I have > displays set as > follows:
You have too old a version of Encode. RT requires 2.21 and checks for it during install. Did you allow a system install of perl to downgrade your Encode version? perl -MEncode=5 will tell you what version is installed on your server, or you can find that same information in Configuration -> Tools -> System Configuration -kevin
pgpLi6Tzqox5u.pgp
Description: PGP signature
