Kevin, > Did you allow a system install of perl to downgrade your Encode version?
Hmmmm. I'll have to get back to you on that. Thanks a bunch. I had no idea we were out of date. Kenn LBNL On Fri, Jun 3, 2011 at 10:17 AM, Kevin Falcone <[email protected]>wrote: > On Fri, Jun 03, 2011 at 09:56:37AM -0700, Kenneth Crocker wrote: > > This may seem like a dumb question (and probably is) but I'm wondering > just how the link > > works. When we click it on any ticket, we get this error message: > > > > "Can't locate object method "mime_name" via package "encode::utf8" at > > /opt/rt3/share/html/Ticket/Attachment/dhandler line 78, line 772". > > I'm wondering if it has to do with my RT Configuration settings? I > have displays set as > > follows: > > You have too old a version of Encode. RT requires 2.21 and checks for > it during install. Did you allow a system install of perl to > downgrade your Encode version? > > perl -MEncode=5 > will tell you what version is installed on your server, or you can > find that same information in Configuration -> Tools -> System > Configuration > > -kevin >
