I'm having a little trouble reconfiguring my RT 4 installation. Previously, I had two custom statuses: "billable" and "follow-up" that were in my old RT 3.8 installation that worked alright. After the migration, these custom statuses disappeared. I followed RT's suggested protocol (but it is specified for 3.8 - http://requesttracker.wikia.com/wiki/CustomStatuses):
> Copy the appropriate lines below into > SiteConfig<http://requesttracker.wikia.com/wiki/SiteConfig>and add replace > the example custom statuses wth your own, then restart RT. > See also > NonTransitioningStatus<http://requesttracker.wikia.com/wiki/NonTransitioningStatus> > 3.8 [image: Edit 3.8 > section]<http://requesttracker.wikia.com/index.php?title=CustomStatuses&action=edit§ion=2> > Edit<http://requesttracker.wikia.com/index.php?title=CustomStatuses&action=edit§ion=2> > > Set(@ActiveStatus, qw(new open XXX stalled)); > Set(@InactiveStatus, qw(resolved XXX rejected deleted SPAM)); > > > I have done so and had my hosting service, Gossamer Threads, reset the RT service. As opposed to last time, I am not seeing the new statuses as an option. This is a problem for me since there are some pre-migration tickets listed as "billable" and I cannot change their status at all. There are also tickets that have statuses of "new" and "open" that I would like to make "billable" but can't. Could someone please give some advice or assistance? Sincerely, -- Matthew Rindfleisch SMB System Administrator & Consultant Strategic Computer Solutions -- Matthew Rindfleisch SMB System Administrator & Consultant Strategic Computer Solutions Office: 248.888.0666
