On Mon, Jun 06, 2011 at 12:50:46AM -0400, Matthew Rindfleisch wrote: > > Set(@ActiveStatus, qw(new open XXX stalled)); > > Set(@InactiveStatus, qw(resolved XXX rejected deleted SPAM)); > > > > > > I have done so and had my hosting service, Gossamer Threads, reset the RT > service. As opposed to last time, I am not seeing the new statuses as an > option. This is a problem for me since there are some pre-migration tickets > listed as "billable" and I cannot change their status at all. There are also > tickets that have statuses of "new" and "open" that I would like to make > "billable" but can't. > > Could someone please give some advice or assistance? >
you have to look at the new configuration variables for in RT_Config.pm, search for "lifecycle" in this file.
