On Mon, Jun 06, 2011 at 01:51:31AM +0000, Rithy R wrote: > 1. When requester send email to RT mailbox they CC a lot of people > (10 email addresses > or more). Those addresses did not include in CC list when we reply that > ticket. Is there > anyway we can automate that?
Read about ParseNewMessageForTicketCcs in RT_Config.pm > 2. When I CC a distribution list in the same email server as RT > mailbox it won*t send. > It can send to other user without any issue. Sounds like a mail misconfiguration, but you haven't provided enough details. RT doesn't know the difference between a distribution list and a normal email -kevin
pgp20mdKAeS4r.pgp
Description: PGP signature
