Thanks. I will try ParseNewMessageForTicketCcs and double check my mail server config.
Regards,Rithy > Date: Mon, 6 Jun 2011 10:38:58 -0400 > From: [email protected] > To: [email protected] > Subject: Re: [rt-users] How can I tackle CC emails and Exchange distribution > list > > On Mon, Jun 06, 2011 at 01:51:31AM +0000, Rithy R wrote: > > 1. When requester send email to RT mailbox they CC a lot of people > > (10 email addresses > > or more). Those addresses did not include in CC list when we reply that > > ticket. Is there > > anyway we can automate that? > > Read about ParseNewMessageForTicketCcs in RT_Config.pm > > > 2. When I CC a distribution list in the same email server as RT > > mailbox it won*t send. > > It can send to other user without any issue. > > Sounds like a mail misconfiguration, but you haven't provided enough > details. RT doesn't know the difference between a distribution list > and a normal email > > -kevin
