On Fri, Jun 10, 2011 at 01:45:55PM +0100, Giuseppe Sollazzo wrote: > Uhm... > it seems not to behave like I would like to. > > Basically I have a privileged user U that is part of group "G". > On queue Q group G has right to show/modify/reply, whereas the > system privileged group does not have any right on the queue. > Also, on queue Q role "Requestor" has right to show/modify/reply, > whereas the system privileged group does not have any right on the > queue. > > Still, U can see all tickets in queue Q, even those he's not a > requestor for. > > So I'm still looking for a way to hide tickets for which a user in > the group G is not a requestor for from the dashboard, if that's at > all possible :)
Sounds like you have some global rights getting in the way. -kevin > > On 10/06/11 12:06, Raed El-Hames wrote: > >Giuseppe, > > > >I will not give the Everyone group rights other than Create Ticket and > >ReplyToTicket (and this is only to get the email side of things working > >properly).I also would not give any rights to the Unprivileged group. > > > >For your purposes I would suggest you give the Requestor Role rights to > >ShowTicket/ModifyTicket/ReplyToTicket, and if your requestors are > >Unprivileged then their login will redirect them to the SelfService portal > >which is restricted. > > > >Hope that helps; > >Regards; > >Roy > > > >>-----Original Message----- > >>From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > >>boun...@lists.bestpractical.com] On Behalf Of Giuseppe Sollazzo > >>Sent: 10 June 2011 10:43 > >>To: rt-users@lists.bestpractical.com > >>Subject: [rt-users] limit ticket list display on requestor login > >> > >>Hi, > >>I guess I'm not getting this right. > >> > >>I'd like that a user, upon login, were able to only see the tickets for > >>which they are a requestor (in a given queue). > >> > >>Let's say I have a group G and a queue Q. If rights for G on Q are > >>"Create tickets" and "View queue" obviously they see all tickets in the > >>queue, whereas "Create tickets" alone does not allow them to see any > >>ticket. > >> > >>To keep things tidy, I've also given the same rights to Everyone, > >>Privileged, Unprivileged. > >> > >>Is what I want to do feasible with just permissions management? > >> > >>Thanks, > >>Giuseppe > >> > >>-- > >>____________________________________ > >> > >>Giuseppe Sollazzo > >>Senior Systems Analyst > >>Computing Services > >>Information Services > >>St. George's, University Of London > >>Cranmer Terrace > >>London SW17 0RE > >> > >>Email: gsoll...@sgul.ac.uk > >>Direct Dial: +44 20 8725 5160 > >>Fax: +44 20 8725 3583 > >> > > > -- > ____________________________________ > > Giuseppe Sollazzo > Senior Systems Analyst > Computing Services > Information Services > St. George's, University Of London > Cranmer Terrace > London SW17 0RE > > Email: gsoll...@sgul.ac.uk > Direct Dial: +44 20 8725 5160 > Fax: +44 20 8725 3583 > >
pgp47iGKWDwLY.pgp
Description: PGP signature
