Yan, Any correspondence to RT can have an attachment, so it doesn't have to be a comment and it will still be in your history. As to the pics, if there is a way to label/title/name each pic in a manner that would enable easy identification might work, as you can see the name of the attachment in the Display page of a ticket.
Kenn LBNL On Tue, Jun 14, 2011 at 6:01 AM, Yan Seiner <[email protected]> wrote: > We have field crews that send pictures into RT tickets from job sites. > This is a great help as we get instant notification of issues and also for > as-builts. Typically the crews will send a picture and a text description > of image as a comment to the ticket. As the crews send us more and more > pictures, we're finding that it's hard to find that one image we need > quickly. > > We're looking for an enhancement to RT that would create a thumbnail > gallery from the image/jpeg attachments and display the comment text on > mouseover. The thumbnail gallery would be displayed as part of the ticket. > > Anyone have any idea if something like this has been done? > > A simpler solution but not as desirable would be to create a thumbnail of > jpegs in the history or in the attachment list. > > >
