Yan,
What is that "one image" you want to see? How do you find it now? If there is any way you can distinguish it from a list of stuff, then we can do that with code. Kenn LBNL On Tue, Jun 14, 2011 at 10:32 AM, Yan Seiner <[email protected]> wrote: > Right now we send each crew a ticket "stub", essentially an empty comment > to the ticket they're working on. They then reply to that stub over and > over with pictures. We found that makes it easy on the field guys and RT > keeps everything organized. > > The problem is that we're getting lots of pics - sometimes 5 or 10 a day > every day for a 3 week job. There's no consistent naming scheme we can > enforce. These are construction guys. They want to point, click, send. > Thus the need on the office end for thumbnails. > > I know we're taking RT in a direction that's not typical, but the > construction industry doesn't really have an effective affordable project > management tool and RT is a natural near-drop-in solution. The > construction PM tools that are out there are expensive and klunky. > > On Tue, June 14, 2011 10:19 am, Kenneth Crocker wrote: > > Yan, > > > > Any correspondence to RT can have an attachment, so it doesn't have to be > > a > > comment and it will still be in your history. As to the pics, if there is > > a > > way to label/title/name each pic in a manner that would enable easy > > identification might work, as you can see the name of the attachment in > > the > > Display page of a ticket. > > > > Kenn > > LBNL > > > > On Tue, Jun 14, 2011 at 6:01 AM, Yan Seiner <[email protected]> wrote: > > > >> We have field crews that send pictures into RT tickets from job sites. > >> This is a great help as we get instant notification of issues and also > >> for > >> as-builts. Typically the crews will send a picture and a text > >> description > >> of image as a comment to the ticket. As the crews send us more and more > >> pictures, we're finding that it's hard to find that one image we need > >> quickly. > >> > >> We're looking for an enhancement to RT that would create a thumbnail > >> gallery from the image/jpeg attachments and display the comment text on > >> mouseover. The thumbnail gallery would be displayed as part of the > >> ticket. > >> > >> Anyone have any idea if something like this has been done? > >> > >> A simpler solution but not as desirable would be to create a thumbnail > >> of > >> jpegs in the history or in the attachment list. > >> > >> > >> > > > > > > !DSPAM:4df7983272161804284693! > > > > > -- > My daughter is racing a triathlon to raise money for her swim club. Want > to help? > > http://akari.seiner.com > > >
