Hello,
When a user with perms for a queue does a search within that queue on a custom
field, they get an expected list of results that are a subset of that queue.
Clicking the "Chart" link at the top brings us to one large monolithic bar of
the entire queue ("3000 tickets..."). Going through several steps of "bar
chart by [customfield]" and iterating through that and the search a few more
times eventually gets us the bar chart we want: a subset of only those items
in the queue with Custom Field 1's value, broken out into number of occurances
by Custom Field 2's values.
(I also greatly miss the "chart by..." quick link at the bottom of search
results from previous versions).
I'm not sure why the search is immediately forgotten, but a red flag to me is
that somewhere in this process she has to log in again. AD integration seems
to have been working since the upgrade (and was before with no repeat-login
issues). Not sure if this is related to this specific problem, or a separate
issue.
------------------------
Rob Munsch
IT Administrator
PhillyCarShare
215-495-1040 x131
www.phillycarshare.org <http://www.phillycarshare.org/>
Our Vision: A Philadelphia in which non-profit car sharing exceeds the
convenience, flexibility, and affordability of car ownership.
