RT 3.8.9 I have a group with these queue level rights:
Current rights *(Check box to revoke right)* AssignCustomFields CommentOnTicket CreateTicket DeleteTicket ForwardMessage ModifyCustomField ModifyTicket OwnTicket ReplyToTicket SeeCustomField SeeQueue ShowOutgoingEmail ShowTicket ShowTicketComments StealTicket TakeTicket Watch The users within that group can see custom fields on the /Ticket/Display.html page. However, they do not see custom fields in the 'Add Criteria' box on the /Search/Build.html page. I experimented by adding global rights to the Everyone group one at a time. When I added SeeCustomField, the CF's appeared in the Add Criteria module on /Build.html. Should this right always be applied globally? Is there something else I am missing? Thanks, Mike
