Hi Asanka,
maybe I haven't understood the problem.
You have users in AD and you want to let them authenticate to RT,
right? If the users does *not* exist, you will need to have the user
created first, manually or automatically - this is before any privilege
can be granted.
You will not find users under "select" unless they are first
imported/autocreated/created manually. This is most commonly done when
they login for the first time.
Giuseppe
On 22/06/11 11:26, Asanka Gunasekera wrote:
HiGiuseppe
I am not sure if this is the answer for question 2 (for me it sounds like
somewhere something is missing) , when I select the option “Let this user be
granted rights (Privileged)” then the user appears on the list through user>
select page. So is there a privilege that I need to set for user to be listed
under user> select
I am still unable to find any thing for question 1 though
________________________________
From: Giuseppe Sollazzo<[email protected]>
To: Asanka Gunasekera<[email protected]>
Cc: [email protected]
Sent: Wed, 22 June, 2011 15:41:52
Subject: Re: [rt-users] RT error “Couldn't load user ''
Hi Asanka,
On 22/06/11 11:03, Asanka Gunasekera wrote:
1. 1. Any idea why I am unable to create any users which are not already
in the AD 2. 2. Once I create the user in AD I can created the users
without errors, but I am unable to list these new users from RT web interface.
(by running select * from rtdb1.users I can list newly created users)
what about your setting
Set($AutoCreateNonExternalUsers, 1);?
Moreover, can you paste your attr_match_list?
Giuseppe
________________________________ From: Asanka Gunasekera
<[email protected]> To: [email protected] Sent: Wed,
22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user ''
Hi Kevin, yes I did checked for users and I have tried few users which
currently not configured in the Oracle db or AD with the same result that is
giving the error RT error “Couldn't load user '' Thanks and Regards
________________________________ From: Kevin Falcone<[email protected]>
To: [email protected] Sent: Tue, 21 June, 2011 18:30:31 Subject:
Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at
04:38:53AM +0100, Asanka Gunasekera wrote:
Hi I have installed RT4 and when I try to create a user I am getting an
error RT error "Couldn't load user ''
Are you sure the user doesn't already exist? Go to Tools -> Configuration ->
Users -> Select and use either the Go To User box or the search to see if the
user you're creating already exists as an unprivileged user. -kevin
I read in one of your mailing list replies saying that user was got over
this issue by removing Authen::ExternalAuth from plugging. But in my case I
am unable to do so since AD authentication is my primary method of
authentication.
http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't
want RT to create users in AD but to create new users in oracle DB Can
someone tell me how to get over this problem? Thanks& regards
-------- 2011 Training: http://bestpractical.com/services/training.html
-------- 2011 Training: http://bestpractical.com/services/training.html
-- ____________________________________ Giuseppe Sollazzo Senior Systems
Analyst Computing Services Information Services St. George's, University Of
London Cranmer Terrace London SW17 0RE Email: [email protected] Direct Dial:
+44 20 8725 5160 Fax: +44 20 8725 3583
--
____________________________________
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: [email protected]
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
--------
2011 Training: http://bestpractical.com/services/training.html
