On Thu, Jun 30, 2011 at 01:41:46PM -0700, Kenneth Crocker wrote: > I just ran across an odd occurence in a ticket. I have a Queue that uses > several Custom > Fields, only 1 of which is set to "Mandatory" for validation. Whil ein the > ticket, I made > changes to various ticket fields (none of them Cf's) and I got the > expected error when I tried > to save the ticket. When I modified one of the CF's and NOT the Mandatory > one, the ticket was > saved AND when I resolved it, it DID resolve. > > Has anyone else had this problem or am I alone on this and need to look at > some other cause?
Kenn You've neglected to tell us how you created the ticket, whether the ticket had a CF value set when you edited it, and why resolving a ticket would block on a mandatory CF. You must have written a scrip to do that. RT Custom Fields are only mandatory during create and because they don't allow you to unset them during editing. -kevin
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