Very nice. Thank you. ---------- John Alberts Cloud Optimization Engineer Ex Libris (USA) Inc. 1350 E. Touhy Ave. Suite 200 East Des Plaines, IL 60018 Phone: 1-219-979-6560
Follow Ex Libris on Twitter: @exlibrisgroup<http://twitter.com/ExLibrisGroup> From: Ryan Frantz <ryanfra...@informed-llc.com<mailto:ryanfra...@informed-llc.com>> Date: Fri, 1 Jul 2011 12:28:56 -0400 To: <rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>> Subject: [rt-users] Ticket Lifetime Report Fellow Users, I've written a short script that will generate a simple report illustrating the lifetime of resolved tickets. It's useful for determining if your support desk is meeting service levels (i.e. tickets resolved in <= 7 days). I plan on taking it further in the near future including adding email support and integrating it into the web interface. For now, you can see/get the code at http://requesttracker.wikia.com/wiki/Ticket_Lifetime_Report. Ryan Frantz Technical Services Director InforMed, LLC 410-972-2025 x2131 ryanfra...@informed-llc.com<mailto:ryanfra...@informed-llc.com> -------- 2011 Training: http://bestpractical.com/services/training.html
-------- 2011 Training: http://bestpractical.com/services/training.html
