The RT guys also work on something similar. Have a look at the 4.2/date-time-improvements-in-charts branch at github: https://github.com/bestpractical/rt/commits/4.2%2Fdate-time-improvements-in-charts
-Chris Am 01.07.2011 18:28, schrieb Ryan Frantz: > Fellow Users, > > I've written a short script that will generate a simple report > illustrating the lifetime of resolved tickets. It's useful for > determining if your support desk is meeting service levels (i.e. tickets > resolved in <= 7 days). I plan on taking it further in the near future > including adding email support and integrating it into the web > interface. For now, you can see/get the code > at http://requesttracker.wikia.com/wiki/Ticket_Lifetime_Report. > > Ryan Frantz > Technical Services Director > InforMed, LLC > 410-972-2025 x2131 > [email protected] > > > > -------- > 2011 Training: http://bestpractical.com/services/training.html -------- 2011 Training: http://bestpractical.com/services/training.html
